退款政策

At Robert Clerc Jewellery Pty Ltd, we are a proud family-owned business dedicated to creating unique, handcrafted jewellery of the highest quality. Each piece is made with care, skill, and attention to detail and we stand by the craftsmanship and materials that go into our work.

Because every item is created with precision and in many cases customised for our clients, we do not accept returns or exchanges for change of mind. We encourage you to take your time in choosing your piece and to contact us before purchasing if you have any questions about size, style, materials, or customisation.

Our policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy limits those rights.

We appreciate your understanding and support of our small, family-run business. Every purchase helps us continue our craft and share our passion for fine jewellery.

Contact Us

For questions relating to our Return & Refund Policy or any aspect of your purchase, please contact us at:

Robert Clerc Jewellery
Shop 5, 412–414 George Street
Strand Arcade, Sydney NSW 2000
Email: jewellery@robertclerc.com.au
Phone: +61 2 9418 6448